Patient Contact
Support Solution
Vaccine booking line support.
Outsourced reception and overflow is the smart choice to handle peaks in demand across a multitude of platforms including calls, email, live chat and SMS. Ensuring your patients are signposted and handled seamlessly.
Can you be sure your practice will function efficiently and stay streamlined during peak demand?
Challenge 1
With the release of the Covid-19 vaccines, practices are upskilling staff and coming under increasing strain to identify and book in patients. As well as follow up second appointments in the following weeks
Make the smart decision.
Get your patient contact plan in place now.
CallCare works in partnership with a range of health clients, across both Primary and Secondary Care, offering an omnichannel solution to fit your bespoke requirements to patient needs. We are well versed in healthcare sector and offer a solution which is NHS quality approved, secure and seamless to your practice.
With over 20 years experience providing on-demand support for Primary Care, we are trusted by both the NHS and Public Health England.
696 vaccine appointments booked within a 7 day period
READESMOOR MEDICAL GROUP PRACTICE
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Challenge 2
Absent and isolating staff have the potential to cripple your front line response to your patients and reduce the ability to effectively meet the increase in demand. Leaving patients making repeat calls
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Challenge 3
Not all outsourced providers are specialists in handling GP lines and understand the delicate challenges and internal procedures. Meaning more work due to not having a seamless process in place
About CallCare
CallCare is the leading contact centre specialist.
Regulated by the FCA and ICO, we invest heavily in staff training and place a heavy emphasis on deep industry knowledge and customer empathy, to ensure that your frontline service reflects your commitment and values.
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© 1998 - 2020 CALLCARE LTD. | Company Reg: 03497122 | Data Protection: Z2674757
Privacy Policy | Cookies | GDPR Data Protection Policy
© 1998 - 2020 CALLCARE LTD.
Company Reg: 03497122 | Data Protection: Z2674757
Privacy Policy | Cookies | GDPR Data Protection Policy
Be the point of certainty
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Find out how outsourcing to CallCare will guarantee your patient's enquiries are taken efficiently and directed to the correct people to save time and money for your practice and staff.
